Frequently Asked Questions

What is a bank guarantee?

A bank guarantee is an unconditional and irrevocable undertaking issued by a bank to a beneficiary to pay an amount of money if requested to do so by the beneficiary. A bank guarantee is provided by the bank on behalf of the issuing party who has generally deposited an amount of money equivalent to the bank guarantee with the bank.

Bank guarantees are used in a wide range of different circumstances but are commonly used to secure:

  • commercial leases;
  • commercial property transactions;
  • contractual performance in the construction industry including defect or maintenance periods; and
  • the purchase of large scale mining equipment.

Why are bank guarantees used?

Bank guarantees are a form of ‘security’ and provide the beneficiary with confidence that the issuer is capable of fulfilling its obligations and is an indicator of the issuer’s financial stability. From the issuer’s perspective, a bank guarantee demonstrates its willingness to perform its obligations whilst at the same time retaining its cash.

Are the bank guarantees issued through the Assuro platform only secured by cash?

Yes, all guarantees through Assuro are 100% cash secured (min. value: $15,000). This means that if you need a $100,000 bank guarantee you will need to deposit $100,000. The security is deposited directly with and held by the bank. Under the FCS, deposits up to $250,000 are protected by the Australian Government’s guarantee on deposits.

Don't want to tie down the cash?

Assuro can connect you with a specialist, business to business lender who may be able to finance your next bank guarantee. For more information on Bank Guarantee Finance, click here.

What is a beneficiary or favouree?

The beneficiary or favouree is the party who receives the bank guarantee and can 'call' on it if payment of the money is required or contractual obligations are not being performed.

What does it cost?

In addition to the security being deposited directly with the bank issuing the bank guarantee, Assuro will charge fees based on the bank guarantee product that is selected. Our lowest cost bank guarantee product has a one-off $399 establishment fee and no ongoing fees.

Custom pricing may be offered to members of our channel partners or individual users of the Assuro platform depending on the size or volume of bank guarantees being applied for.

There is no cost to set up an account with Assuro. Click here to register as a user. Once registered, you can apply for a bank guarantee.

How long does it take?

Applications can be submitted online in minutes, and the bank guarantee can be finalised and dispatched within days.

Do I need to complete any paperwork?

No. The application process is entirely digital. However, we may need some physical documents to be emailed in order to complete our AML/KYC checks on individuals associated with the application.

How do I receive my bank guarantee once it is finalised?

The bank guarantee will be sent by express post to the nominated delivery address. It can either be sent to the issuer or directly to the beneficiary.

How do I amend or cancel my bank guarantee?

Simply contact your relationship manager at Assuro and complete a form. Alternatively contact Assuro at info@assuro.com.au or call us on 1300 134 315.

How can I manage my bank guarantee once it is established?

Bank guarantees established through the Assuro platform will automatically integrate with Assuro Cloud, our market-leading management platform. Assuro Cloud will allow you to set reminders, track the custodian, generate reports and utilise cost calculators to ensure that your business has tighter control over its bank guarantees and streamlined administrative processes.

Will the bank guarantee have an expiry date?

You can nominate whether the bank guarantee will have an expiry date. Generally, this is a matter dictated either by the applicable contract or the beneficiary. Even if the bank guarantee doesn’t have an expiry date on it, Assuro Cloud will allow you to set an expected return date so you can be reminded to follow up the beneficiary once the bank guarantee should have been returned.

Can I transfer my existing bank guarantees to the Assuro platform?

Yes. You can do this by creating a new bank guarantee and then using it to replace the existing bank guarantee but this will mean that for a short period of time you will have paid two security deposits.

Is the bank guarantee physical or digital?

The physical paper-based document will be sent via registered post to the nominated address. Only the application process is digital.

Who issues the bank guarantee?

The bank guarantee issued will be from the nominated bank and with the bank’s logo on the guarantee. Assuro will not feature on the guarantee itself in any way.

Don't have the capital for the security?

Assuro can connect you with our specialist business-to-business lending partners who offer a range of financing options, including unsecured loans, secured loans and lines of credit.

What is Assuro?

Assuro is a platform that allows users to manage and collaborate on bank guarantees, bonds and cash retention.

You can apply for bank guarantees and surety bond facilities directly through the platform.

What’s the costs involved in using the Assuro Platform?

The Assuro Cloud, our management platform, is free to use.  You can manage documents, run reports and receive notifications without entering into a subscription or plan. There are fees associated with applying for bank guarantees and surety bonds through Assuro.

Where is the data stored?

Assuro uses AWS data centres across the Asia pacific southeast region based in Sydney, Australia - read more on this topic here

Is my data secure?

Assuro uses secure servers with encryption over HTTPS to make sure your data is secure.

Who can view documents in my account?

It's completely up to you, you can choose to share documents within your organisation or add collaborators and third parties for drafting new documents - that’s what makes our platform super useful.

Can I export my data?

Yes, you can export your current data using excel or similar spreadsheet software using our CSV template and then upload it to the Assuro platform.

How long will my records be kept by Assuro?

Your records will be kept indefinitely for you to access at any time.

Can I have multiple accounts?

Yes, you can have multiple accounts using different email addresses. You can also have multiple organisations within one account.

I am having issues with the platform - where can I find help?

You can find support pages here in the Assuro help centre or chat with us directly within the app using intercom.